For any return inquiries, please contact us via firstname.lastname@example.org
To be eligible for a return, your item must be unused and in the same condition that you received it.
We only accept a full refund if you ship back the product to our office. Once we have received the item, you will receive a refund. In case of a return, you will have to take care of the shipping costs. Additionally, we ask our unsatisfied buyers to provide an acceptable reason as of why they are unhappy with the delivered item. This shall include product pictures/ pictures of a damaged area or aspect that has caused dissatisfaction.
In case a product should delay or not arrive, customers have to wait for 4 months after their purchase. After 4 months waiting time you can apply for a full refund. Before this time period is passed a refund cannot be granted because the product usually still arrives with a delay.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or items with specific supplier aggreements cannot be returned nor refunded. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will forward you the respective address where to send your refund item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
For all European customers, you may return your item to the following address:
The Acid Family
For all non-European customers, you may return your item to the sender. The address of the sender should be stated on the package in which your item has arrived at your shipping address.